Refund policy
At Layl, we take pride in providing high-quality products and carefully inspect every order before it is shipped.
Change of Mind
We do not offer refunds, exchanges, or store credit for change-of-mind purchases. This includes if you:
- Change your mind after placing an order.
- Order the incorrect colour or quantity.
- Decide you no longer want the item.
- Purchase an item that does not meet your personal preferences.
Please choose carefully before completing your purchase.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of receiving your order by emailing [your email address].
Please include:
- Your order number.
- A description of the issue.
- Clear photos of the item and any damage.
We will assess the issue and, where appropriate, offer a replacement, refund, or another remedy in accordance with Australian Consumer Law.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under Australian Consumer Law.
If a product has a major fault, or otherwise does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement, or refund.
Order Cancellations
Orders are processed as quickly as possible. Once an order has been placed, we cannot guarantee that it can be cancelled or changed.
If you need to make a change, please contact us as soon as possible and we will do our best to assist.
Contact Us
If you have any questions regarding your order or this policy, please contact us at:
Email: Layl.au@outlook.com